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Level 1/896 Canning Hwy, Unit #399, Applecross, WA 6153, Australia Mon to Fri: 10:00 am to 6:00 pm | Sat: 10:00 am to 12:00 pm (AWST)

Returns and Refunds

Last updated: 04 October 2026

This policy applies to the purchase of a Mobile Access Facility™ (MAF™) from Fortitude Essentials™ Pty Ltd (ACN 610 628 129). Stays are covered by our Stay Terms. Hired units are covered by the Hire Agreement. If you have signed a Contract of Sale and it differs from this page, the contract applies.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If the MAF™ has a major failure you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. If it has a failure that is not major, you are entitled to have it repaired or replaced within a reasonable time. Nothing in this policy limits those rights.

Made to order

Each MAF™ is built to order for your site and your delivery address. Because of this, we do not accept returns or give refunds for change of mind once manufacture has begun. Please read your quote and configuration carefully before you confirm your order.

Reserving a unit

A reservation deposit paid before you sign the Contract of Sale is refundable in full at any time until you sign. When you sign, it is credited to the deposit under the contract.

Cancelling an order

Your order is placed when you sign the Contract of Sale and we receive the deposit set out in it.

  • Individuals. If you are buying as an individual, for your own or your family’s use, you have 7 days from placing your order to cancel for a full refund of every amount you have paid, including the deposit. Manufacture begins when those 7 days end.
  • Businesses and organisations. If you are buying for a business, a provider, a park, a government body or any other organisation, there is no cooling-off period. Manufacture begins when your order is placed.
  • Once manufacture has begun, your deposit is applied to it. If you cancel after that, we keep from the amounts you have paid only the costs we have reasonably incurred and committed for your order, such as engineering, materials and components already ordered, and a reasonable allowance for work done. We itemise these for you and refund any balance. In practice this usually means the deposit is not returned.

Delivery and acceptance

Delivery is within Western Australia only. Free delivery applies within the Perth metropolitan area (postcodes 6000 to 6199). Regional WA delivery is from $500 AUD ex GST and is confirmed on your quote. Please inspect the unit with us at handover. Any transport damage or missing items noted at handover are repaired or replaced at no cost to you.

Faults after delivery

If a fault appears, contact us through the enquiry form with your order number and a description of the problem, with photos if possible. We acknowledge your claim within two business days, arrange an inspection and tell you in writing whether the issue is a repair, a replacement or a refund, and the timing. Where a unit needs to be returned to us, we arrange and pay for the transport within Western Australia for valid claims.

How refunds are paid

Refunds are paid by the method you paid with, within 10 business days of our written confirmation.

Not sure yet?

You can stay in a MAF™ before you buy. See Accommodations for availability.

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