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This website is run by Fortitude Essentials™, the trading name of Fortitude Essentials Pty Ltd (ACN 610 628 129, ABN 32 610 628 129). In these terms “we”, “us” and “our” mean Fortitude Essentials Pty Ltd, and “you” means anyone who uses this website or deals with us through it. This version replaces every earlier version of our website terms.

1. Which terms apply to you

1.1 These terms cover your use of this website, and enquiries about the hire, purchase and design licensing of our Mobile Access Facility™ (MAF™) units.

1.2 Short stays. A short stay in a MAF™ at a caravan park is governed by our Stay Terms at /stay-terms/, not by this page. If you book a stay, the Stay Terms are the contract for that stay.

1.3 Hire, purchase and licensing. Hire of a unit is governed by a written Hire Agreement. Purchase of a unit is governed by a written Contract of Sale and the Warranty Against Defects document supplied with the unit. Licensing of the design is governed by a confidentiality agreement and, if we proceed, a written licence agreement. Where a signed agreement covers something, the signed agreement applies over this page.

1.4 By using this website you agree to these terms. If you do not agree, please do not use the site.

2. What we do, and what we do not do

2.1 Fortitude Essentials™ designs, builds and supplies the Mobile Access Facility™: a transportable, self-contained accessible accommodation unit on its own chassis, which we deliver, set up and pack down. We supply accommodation and equipment. Patent Pending.

2.2 We do not provide medical, nursing, personal care, support, supervision, transfer or emergency response services, and we do not monitor anyone’s health. Nothing on this website is medical advice. We do not diagnose, treat or prevent any medical condition, and nothing about a unit replaces advice from a qualified health professional.

2.3 We do not ask for medical or health information. Please do not send it to us. We publish measurements, and the rated load of each item, so that you and the people who support you can decide whether a unit suits you.

2.4 We work with individuals who may receive NDIS funding.

2.5 Our units are self-contained and unstaffed. They are designed for people who can use them independently or with support they arrange themselves. Support workers, carers and companions are welcome.

3. Using a unit safely

3.1 Every unit has a powered platform lift for wheelchair access, and rear steps. The lift carries one person at a time, within the rated load marked beside its controls. Instructions are fixed beside the controls and in the operator manual, and we show you how the lift works at handover.

3.2 Each rated item in a unit (the lift, the bed, the shower seat, the grab rails and any equipment we supply) has its own rated load marked on it. Please respect the marked load on each item. There is no single load figure for a unit.

3.3 Please follow the posted instructions and signage, keep the door path and the lift landing clear, tell us straight away about any fault or damage and stop using that item until we have checked it, and do not modify, repair or tamper with any part of a unit or its systems.

3.4 Only we, or a contractor we authorise in writing, may tow, move, jack, level, connect or disconnect a unit.

3.5 In an emergency call Triple Zero (000). A card inside each unit shows its location details for emergency services.

4. Enquiries, hire and purchase

4.1 When you enquire through this website we reply within one business day (Australian Western Standard Time) with the next step: a quote, a conversation about your site, or how to book a stay.

4.2 Placement at your site. A unit can be placed at a home, a property, a facility or a park within Western Australia if the site is safe and suitable: level, firm ground, access for a tow vehicle, power, water and waste connections, and any consent or approval the landowner, local government or park requires. We deliver, set up and pack down. The Hire Agreement or Contract of Sale sets out the details.

4.3 Hire. Hire is quoted per site, because access, services and the hire period differ from site to site. Hire at a home is for a period of three months or less. Leases of 12, 24 or 36 months are offered to organisations.

4.4 Purchase. Units are available to purchase from $196,900 AUD including GST ($179,000 AUD excluding GST). Lead time depends on order volume and is confirmed in your quote. Our Returns and Refunds policy at /returns-and-refunds/ applies to purchases. If you buy a unit and the Contract of Sale is signed within 60 days after a stay or hire ends, the stay price or hire fee is credited against the purchase price as set out in the Contract of Sale.

4.5 Prices. Prices are in Australian dollars. Hire and purchase prices are shown excluding GST, with GST shown separately, and the total including GST is stated before you commit. Stay prices include GST and are shown as one total that includes delivery, set-up, pack-down and the site fee. We do not add card surcharges. Published prices are a guide until we issue a written quote, and a quote is valid for the period stated on it. Online payments, such as the build slot deposit, are processed by our payment provider, Stripe; we never see or store your card number. Other payments are made by PayTo or bank transfer.

4.6 Delivery is within Western Australia only at present. Delivery within the Perth metropolitan area (postcodes 6000 to 6199) is included in the purchase price. Delivery elsewhere in Western Australia is from $500 AUD excluding GST and is confirmed in your quote.

5. Design licensing

5.1 Organisations interested in licensing the Mobile Access Facility™ design can start at /licensing/. Disclosure is staged: public information first, then a confidentiality agreement (NDA) before technical information is shared, then a written licence agreement if we proceed. We do not publish technical or patent details on this website.

5.2 The Mobile Access Facility™ design is the subject of a patent application by Fortitude Essentials Pty Ltd (Patent Pending). Information you receive under a confidentiality agreement remains ours and may be used only for the purpose we gave it to you.

6. Warranty and consumer guarantees

6.1 Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

6.2 Nothing in these terms excludes, restricts or modifies those guarantees or any other right or remedy you have under law.

6.3 Warranty against defects. Every unit we sell comes with a written Warranty Against Defects. It covers defects in materials and workmanship for the period stated in that document, and sets out what is covered, what is not, how to make a claim and who pays the cost of a claim. The benefits it gives you are in addition to your rights under the Australian Consumer Law. Appliances made by others (such as the fridge, microwave, hot water unit and climate control) carry their own manufacturers’ warranties, which we pass on to you.

6.4 Nothing in these terms limits our liability for death or personal injury caused by our negligence.

6.5 To the extent permitted by law, we are not liable for indirect or consequential loss, such as loss of profit or the cost of alternative accommodation you arrange, arising from your use of this website or a unit. Where the Australian Consumer Law allows us to limit our liability for failing to meet a consumer guarantee for goods or services that are not of a kind ordinarily acquired for personal, domestic or household use, our liability is limited, at our option, to repairing or replacing the goods, resupplying the services, or paying the cost of doing so. That limit does not apply to the purchase of a unit, which is covered by the Contract of Sale and the Warranty Against Defects.

6.6 You are responsible for loss or damage to a unit or its equipment caused by you or the people you allow to use it, beyond fair wear and tear, up to the reasonable cost of repair or replacement, as set out in the agreement that applies to you. You are not responsible for damage you did not cause.

7. Website use

7.1 You may use this website only for lawful purposes and in a way that does not infringe anyone’s rights or restrict anyone else’s use of it. You must not post or send unlawful, defamatory, obscene or offensive material, harass anyone, introduce harmful code, or try to disrupt the site.

7.2 Information on this website is general. It is not a substitute for professional advice about your circumstances. We do our best to keep it accurate and current, but we cannot promise it is complete at every moment. If you find an error, please tell us through the enquiry form at /enquire-now/.

7.3 Links to other websites are provided for convenience. We do not control them and do not endorse their content, products or services.

7.4 We take reasonable steps to protect information you send through this website while it is in our systems. Please use up-to-date security software on your own device.

7.5 If you create an account on this website, please keep your login details confidential. You are responsible for activity under your account unless it results from our failure to keep the site secure.

8. Intellectual property

8.1 Fortitude Essentials Pty Ltd owns, or is licensed to use, all intellectual property in this website, in the Mobile Access Facility™ design and its documentation, in our trade marks (including Fortitude Essentials™, Mobile Access Facility™ and MAF™) and in our images and renders. You may view and print pages for your own information. You must not otherwise copy, reproduce, adapt, publish or commercially exploit any of it without our written consent.

9. Privacy

9.1 We handle personal information in accordance with our Privacy Policy at /privacy-policy/. It includes a section on bookings and stays and a description of the sensors in our units.

10. Complaints and disputes

10.1 If something goes wrong, please contact us first through the enquiry form at /enquire-now/ or by post. We acknowledge complaints within two business days and aim to resolve them within ten business days. If we need longer, we will tell you why.

10.2 If we cannot resolve your complaint, you can contact Consumer Protection WA. Nothing in these terms prevents you from doing so or from taking any other action available to you under law.

11. Changes to these terms

11.1 We may change these terms by publishing a new dated version on this page. Changes apply from the date of publication to new use of the website and to new enquiries. They do not change the terms of any stay you have already booked or any agreement you have already signed, which stay on the version that applied when you booked or signed.

12. General

12.1 These terms are governed by the laws of Western Australia, and you agree to the non-exclusive jurisdiction of the courts of Western Australia. If any part of these terms is invalid or unenforceable, the rest continues to apply. If we do not enforce a term on one occasion, we can still enforce it later.

13. Contact

Fortitude Essentials Pty Ltd (ACN 610 628 129, ABN 32 610 628 129)

Level 1/896 Canning Hwy, Unit #399, Applecross WA 6153, Australia

Phone: Call us

Enquiry form: /enquire-now/